Returns & Refund Policy

At Nio Teas®, we want you to be completely satisfied with your tea experience; if you are unhappy with your order, we offer a 30-day satisfaction guarantee on all our authentic Japanese green teas. Please note that due to the perishable nature of food products, items must be unopened and in original packaging to qualify for a full refund.

1

Contact Support

Email our customer service team with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Securely pack the unopened tea products in their original shipping box or a similar protective mailer to prevent damage.

3

Ship the Item

Affix the provided return label and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process a refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing